Legal

Complaints Policy

Golden Olives Company · Registered in the Netherlands · Last updated: February 2026

Article 1 — Our Commitment

Golden Olives Company is committed to delivering products and services of the highest quality. If you are dissatisfied with any aspect of your experience — whether relating to the product, delivery, or our service — we want to know. Every complaint is taken seriously and handled with care.

Article 2 — How to Submit a Complaint

Complaints can be submitted via the reservation page on this website. Please include your full name and email address, your order details or reservation reference, a clear description of the complaint, and any supporting evidence such as photographs where applicable.

Article 3 — Response Time

Golden Olives Company will acknowledge your complaint within 2 business days of receipt. We aim to provide a full response and resolution within 14 calendar days. If a complaint requires more time to investigate, we will inform you of the expected timeline.

Article 4 — Resolution

We will do everything within our power to resolve your complaint fairly and promptly. Possible resolutions include a replacement product, a partial or full refund, or another remedy appropriate to the circumstances. Our goal is to ensure every member of the Golden Olives community is treated with the respect and care they deserve.

Article 5 — External Dispute Resolution

If you are not satisfied with our response, you may contact De Geschillencommissie (degeschillencommissie.nl) — the Dutch disputes committee for consumer complaints — or the European ODR Platform (ec.europa.eu/consumers/odr) for cross-border disputes.

Article 6 — Governing Law

This complaints policy is governed by Dutch law. Any disputes that cannot be resolved through our complaints procedure shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.